 We are happy to add a web mail component. You can check your college based email account from any standard web browser at https://webmail.science.siu.edu. Please note the "s" in the https. The "s" is required to access the webmail server and provides a fairly secure data path between the server and your browser.You use your college mail login information. It is a simple interface not really meant for day-to-day use. In addition, mail sent from this interface will appear to come from user@science.siu.edu, not your typical departmental address but return mail will indeed work properly. Questions? Contact us for further information.
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The new server has some significant advantages that may require a change in the setting of your mail client. I will explain how to change the several types of email clients I’ve seen in use throughout the college but here’s a quick overview:
- The change simply requires users to authenticate with their normal College of Science mail login information to SEND mail. The old server relied on your location as a filter to stop spammers from using the server to send mail. It simply ignored connections from outside the campus.
- By switching to the authentication method, you can send and receive mail from points both on and off campus. No more using www.mail2web.com or the Cisco VPN to check and send mail through our server from off-campus locations.
- With this comes some risk. Please safeguard your login and password.
Select the link to go directly to instructions for your mail client:
Select the link for possible software upgrades:
Eudora – Assuming you have a fairly recent flavor of Eudora, the default settings seem to be correct. Here’s how you check:
Select Special from the menu bar
- Select Settings
- In the icons on the left, select Sending Mail
- “Allow Authorization” should be checked.
- Save and or close all dialog boxes – do not hit cancel
- More info
Outlook – I have come across some folks who have the correct settings and some who haven’t. Here’s how you check:
- Select Tools from the menu bar
- Select Email Accounts
- Select “View or change…” then Next
- Select your account and then Change ( if you have more than one, consider checking each one)
- Go to “More Settings” in the lower right corner
- Go to the “Outgoing Server” tab
- Select “My outgoing server requires authentication"
- Save and or close all dialog boxes – do not hit cancel
Note 1: If your Outlook appears not to be able to send or receive but you still have a network connection, try closing and restarting your Outlook program. I'm not sure if this is an Outlook bug but I have received about three separate calls where this has solved the problem.
Note 2: I've had two occasions where Outlook 2002 caused an error when sending to user@siu.edu addresses. The campus server was bouncing mail with a "Relay denied" message. In both cases, upgrading to Outlook 2003 fixed the problem.
Note 3: If you are using Outlook Express, I strongly urge you to move to Outlook. The interface is the same but you get much better spam filtering. It's like using the trial version when the fully paid version is available for free.
Entourage – The one I’ve come across was not set to work with the new server:
- Select Tools from the menu bar
- Select Accounts (towards the bottom of the menu)
- Select your account and then Edit at the top of the dialog box ( if you have more than one, consider checking each one)
- In the “Account Settings” tab, select “Click here for advanced sending options”
- Select “SMTP server requires authentication”
- Select “Use same settings as receiving mail server”
- Save and or close all dialog boxes – do not hit cancel
- You may need to put your login name and password once after you make this change.
OS X Mail
- Select Mail from the menu bar
- Select Preferences
- Select highlight your account
- At the bottom of the dialog box, select (SMTP) Server Settings
- Change Authentication from "None" to "Password"
- Put in your COS mail login information
- Select OK in the dialog box
- Close Preferences dialog box
Note 1: This program comes with the OS X software. It can't be upgraded or updated unless you get a newer version of the OS.
There may be slight differences in the menus based on the versions of your clients. And I know there are a few other clients out there especially in physics. You are looking to enable authorization or authentication with the sending (SMTP) server.
Please contact COS
Computer Support for further information.
You can reach us at 453-2934 or support@cos.siu.edu.
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