COS Mail Server

Common settings:

POP and POP3
mail.science.siu.edu

SMTP
mail.science.siu.edu

SMTP Authentication
You must turn "on" SMTP authentication. If not, you will be able to receive but not send email. Check "More Settings" and mark the r Outbound or SMTP Authentication block.

COS Webmail

Campus Webmail

Campus Webmail Settings - Campus mail forwarding!

Email

VERIZON: First a note about Verizon and Frontier: Verizon sold all their copper line infrastructure to Frontier Networks. As a result, anyone who had Verizon DSL in Illinois will, if not already, be switched over to Frontier DSL. While most of this will be transparent, email poses a problem. If you use Verizon email (user@verizon.net), your email settings will soon change. How will you know? Your email will simply stop working. You should have received a note from Frontier with the proper settings. Here they are:

USER ID: The ID portion of your email address will not change; however, the User Name used to log into your account from a mail client needs to include the whole email address. So, now my Outlook account User Name is harbert at frontier.com. Substitute " at " with "@".

Email address: This will change. My address was harbert at verizon.net. Now, it's harbert at frontier.com. I'm sure Verizon will continue to forward "@verizon.net" emails for the foreseeable future but maybe you ought to start letting folks know about the address change especially if you receive bills by email. A reminder: Verizon lets you have multiple email accounts. If you have set up more than one account, those will change too.

Account Password: Your password will not change but let me warn you that you should probably change it yourself once you have been moved.

Email servers:

Checking your email (POP): The Frontier POP server is "pop3.frontier.com". This will replace "inbound.verizon.net". Some folks have set this to check their science email. If that's the case, do not change the POP settings.

Receiving email (SMTP): The Frontier SMTP server is "smtp.frontier.com". This will replace "outbound.verizon.net".

There is no change to the non-standard SMTP port: 587.

Simply put, you need only change your user ID (whole email address) and the server names and your email will start flowing again.

For those of you who want to use a browser to check your mail, use this address:

http://webmail-pn.ncnetwork.net/signin/

The more logical address, webmail.frontier.com, will eventually work once all the accounts have been moved. I'm guessing by 1/1/2011.

Now about Science Email

(Except Math and Computer Science)

You can check your college based email account from any standard web browser at https://webmail.science.siu.edu. You use your college mail login information. It is a simple interface not really meant for day-to-day use. In addition, mail sent from this interface will appear to come from user@science.siu.edu, not your typical departmental address but return mail will indeed work properly. Questions? Contact us for further information.

Do you have to move large files? Are the email attachment restrictions in your way? Consider using Google Documents.

The mail server has some significant advantages that may require a change in the setting of your mail client. I will explain how to change the several types of email clients I’ve seen in use throughout the college but here’s a quick overview:

  • The change simply requires users to authenticate with their normal College of Science mail login information to SEND mail. The old server relied on your location as a filter to stop spammers from using the server to send mail. It simply ignored connections from outside the campus.
  • By switching to the authentication method, you can send and receive mail from points both on and off campus. No more using www.mail2web.com or the Cisco VPN to check and send mail through our server from off-campus locations.
  • With this comes some risk. Please safeguard your login and password.

Select the link to go directly to instructions for your mail client:

OS X Mail

Select the link for possible software upgrades:

OS X Mail (Note1)

 

Eudora – Assuming you have a fairly recent flavor of Eudora, the default settings seem to be correct. Here’s how you check:

Select Special from the menu bar

  • Select Settings
  • In the icons on the left, select Sending Mail
  • “Allow Authorization” should be checked.
  • Save and or close all dialog boxes – do not hit cancel
  • More info

Outlook – I have come across some folks who have the correct settings and some who haven’t. Here’s how you check:

  • Select Tools from the menu bar
  • Select Email Accounts
  • Select “View or change…” then Next
  • Select your account and then Change ( if you have more than one, consider checking each one)
  • Go to “More Settings” in the lower right corner
  • Go to the “Outgoing Server” tab
  • Select “My outgoing server requires authentication"
  • Save and or close all dialog boxes – do not hit cancel


    • Note 1: If your Outlook appears not to be able to send or receive but you still have a network connection, try closing and restarting your Outlook program. I'm not sure if this is an Outlook bug but I have received about three separate calls where this has solved the problem.

    Note 2: I've had two occasions where Outlook 2002 caused an error when sending to user@siu.edu addresses. The campus server was bouncing mail with a "Relay denied" message. In both cases, upgrading to Outlook 2003 fixed the problem.

    Note 3: If you are using Outlook Express, I strongly urge you to move to Outlook. The interface is the same but you get much better spam filtering. It's like using the trial version when the fully paid version is available for free.


Entourage – The one I’ve come across was not set to work with the new server:

  • Select Tools from the menu bar
  • Select Accounts (towards the bottom of the menu)
  • Select your account and then Edit at the top of the dialog box ( if you have more than one, consider checking each one)
  • In the “Account Settings” tab, select “Click here for advanced sending options”
  • Select “SMTP server requires authentication”
  • Select “Use same settings as receiving mail server”
  • Save and or close all dialog boxes – do not hit cancel
  • You may need to put your login name and password once after you make this change.

OS X Mail

  • Select Mail from the menu bar
  • Select Preferences
  • Select highlight your account
  • At the bottom of the dialog box, select (SMTP) Server Settings
  • Change Authentication from "None" to "Password"
  • Put in your COS mail login information
  • Select OK in the dialog box
  • Close Preferences dialog box

Note 1: This program comes with the OS X software. It can't be upgraded or updated unless you get a newer version of the OS.

 

There may be slight differences in the menus based on the versions of your clients. And I know there are a few other clients out there especially in physics. You are looking to enable authorization or authentication with the sending (SMTP) server.

Please contact COS Computer Support for further information. You can reach us at 453-2934 or support@cos.siu.edu.